Visitor Regulations - Bajna

VISITOR REGULATIONS

PLEASE, READ BEFORE VISITING.

By entering Sándor-Metternich Mansion in Bajna you accept the rules and regulations set forth in this policy.
The mansion is a special state-owned protected monument; let us work together to protect our values.
Our institution employs security guards throughout its entire grounds, the operation of whom is regulated by Act CLIX of 1997 on the Armed Safety Duty, and on the Nature Guard and Rural Guard Duties, as well as BM (Ministry of Interior) ministerial decree No. 27/1998 (10 June) on the Issue of the Operational and Service Rules of Armed Security Guards.

For a pleasant and safe visit, please follow the rules below:

  • To visit the exhibition area and use our services – with the exception of the café – you must have an entrance ticket, which gets validated by our staff before entering the exhibition area. The entrance ticket can be used for a one-time entry on the day of purchase – during opening hours. Please keep your ticket until the end of your visit.
  • Entrance tickets are final, non-refundable, and will not be exchanged for any other tickets. It is not possible to replace lost, destroyed or damaged tickets.
  • The exhibition space, the temporary exhibitions, the mansion garden, and the events can be visited by everyone at their own risk.
  • To buy a discounted ticket, please keep the ID card that entitles you to a discount with you and show it at the ticket desk. Otherwise, we will not be able to issue a discounted entrance ticket.
  • Use of the cloakroom is mandatory for the protection of artwork. Bags or packages larger than 30 × 30 cm in size, backpacks and rucksacks worn on the back regardless of size, as well as umbrellas, raincoats and coats, which are carried and not kept on, are not allowed to be taken into the exhibit area. You can place your valuables in the cloakroom, the use of which is free of charge. We take no responsibility for valuables left in the cloakroom.
  • Baby buggies can be used in the mansion park and can be placed and stored in the hallway by the main entrance.
  • For the safety of artworks and visitors, a security camera system operates in the exhibition area in accordance with the applicable data protection law, consistent with our own data protection regulations. The exhibition spaces and artworks are guarded by the exhibit area protection staff, with the help of highly trained security guards.
  • It is forbidden to enter the entire area of the mansion complex under the influence of alcohol or other intoxicants. Visitors with incomplete clothing are forbidden to enter, even if they hold a valid entrance ticket.
  • In order to protect artworks and equipment from damage, keep a safe distance of 30 cm between you and each work of art, draperies and wall surfaces. Please, do not touch any of the artwork, draperies or wall surfaces.
  • It is forbidden to bring food or drink into the exhibition halls. 
  • It is allowed to bring live animals into the mansion park, but not into the mansion buildings – except an assistance or guide dog with a valid certificate trained to assist a differently abled person.
  • Live animals cannot be placed in the cloakroom.
  • It is forbidden to bring plants, weapons or weapon-like objects, piercing and cutting instruments, or any other objects or substances that may be harmful to life, personal safety, health or the artefacts into the entire grounds of the mansion complex. (If medically justified, liquids may be taken in one bottle of up to 0.5 litres only.)
  • It is forbidden to sit on the windowsill in the exhibition area or to use the stairs for purposes other than intended.
  • Visitors are not permitted to enter the mansion grounds by car, truck, motorcycle, moped, motor scooter or any other means of transport unlisted here (except for a vehicle carrying a person with reduced mobility, holding a permission). Visitors arriving by bicycle or scooter can place their bicycles and scooters in the bicycle storage located within the grounds of the mansion complex. Cycling is not allowed within the grounds of the mansion complex. 

 

  • Taking PHOTOGRAPHS and FILM RECORDING within the grounds of the mansion complex is possible only in possession of a special photo ticket purchased at the ticket desk. The use of flash, tripods or selfie sticks is prohibited in the exhibition area. You may use the photographs you have taken only for your own private and non-commercial  purposes. (Wedding photography is available at an additional cost, in a pre-arranged manner and time.) Please do not disturb other visitors when taking photographs or recording a film.

  • USE OF MOBILE PHONES | Please, be mindful of others. Within the premises of the mansion complex, turn down the volume of your mobile phone and do not disturb other visitors with your conversation. The use of headphones is mandatory when making a phone call or listening to music.

  • YOUNG CHILDREN | Children under the age of fourteen must be accompanied by an adult in the exhibition space. To protect artefacts and due to the narrow traffic routes, the use of baby buggies is not allowed either. Baby buggies may not be taken into the exhibit area, even folded. Baby buggies may be placed in the building housing the cloakroom. In the exhibition space, parents must either hold the hands of or carry children two years of age or under. Baby carriers and baby slings may be worn on the front only. To protect artwork, all other solutions (i.e. using a back carrier, or carrying your child on your shoulders) are forbidden.

  • GROUP VISITS | Only qualified exhibition guides of our museum can introduce our exhibitions (except for tour guides with a director’s permit). It is the responsibility of the group leader, accompanying teacher, or parent (as well as an external exhibition guide holding a special letter of agreement) to ensure that all members of their group comply with these Visitor Regulations.

  • CLOSING REGULATIONS | Please, leave the exhibit area 10 minutes before the closing time of the museum in order to be able to collect any items left in the cloakroom. The ticket desk closes 1 hour before the end of the prevailing opening hours. Please, observe our opening times when purchasing a combined ticket.

  • FOR VISITORS OF REDUCED MOBILITY | A ramped access to the ticket desk is available to both visitors with reduced mobility, or those in need. We kindly ask you to seek the help of our staff. We kindly ask our visitors with reduced mobility, those in need and their accompanying visitors to inform our staff of their arrival in advance.

  • SMOKING | Smoking is prohibited within the buildings of Sándor-Metternich Mansion. This prohibition extends to the use of electronic cigarettes. Smoking (the use of electronic cigarettes) is only allowed in the designated areas throughout the entire grounds of the forecourt and the mansion park.      

  • WASHROOM USAGE GUIDELINES | Washrooms are strictly for the visitors of the mansion only.

  • MANSION PARK | It is prohibited to climb on any of the sculptures or works of art situated in the mansion park. It is forbidden to tread on flower beds, perennials, ground cover and shrub surfaces, and to carry out activities on the lawn that disturb others (playing football, etc.). 

  • PLAYGROUND*: Playground usage guidelines: Visitors are welcome to use it at any time, at their own risk during the prevailing opening hours. With their presence, people entering the playground accept the guidelines of this policy.

  • It is forbidden to light a fire on the site of the mansion complex!

  • In case of an extraordinary event (e.g. natural disaster, fire, bomb alert, etc.), visitors are obliged to follow the instructions of the employees of Sándor-Metternich Mansion.

  • We shall take no responsibility for lost property.

Sándor-Metternich Mansion reserves the right to deprive individuals and groups who do not follow these Visitor Regulations the opportunity to enter the institution. A visitor who violates these Visitor Regulations, after warning, may be banned from the building for either a specified period of time or permanently, and may be subject to official proceedings. It is either the visitor or the person responsible for him/her who are liable for any damages resulting from the violation of these Visitor Regulations. If the violation of these Visitor Regulations is also a breach of law, either the visitor or the person responsible for him/her shall be legally liable and shall be subject to any legal sanctions.

Thank you for your kind cooperation.

* PLAYGROUND HOUSE RULES

Rules for the safe use of the playground:

The playground does not have set hours of operation, although it can only be used in bright daylight, during daytime hours. Visitors must leave the playground area when it gets dark.

Everyone may use the playground equipment at their own risk since the maintainer does not provide constant supervision. 

Children under the age of 14 can only use the playground if accompanied by an adult. Parents and accompanying adults are responsible for protecting the physical integrity of children at the playground, and they may be held liable for any damage resulting from incorrect use.

Parents and adult companions are always responsible for the physical safety of their children, so please consider their abilities, age, and health when using the equipment. In the case of kindergarten and school groups, the accompanying teacher must ensure that the children in his or her care adhere to the playground rules in order to avoid accidents. In order to avoid accidents, children should not wear jewellery or clothing with a hood, must not have undone shoelaces, or cords hanging from their clothing that could get entangled in play equipment. They should, however, wear appropriate footwear. 

Outdoor play equipment becomes unsafe and is prohibited to use when lightning hits, there is a storm, or freezing rain. The ground and pavement may be slippery in several places during certain weather conditions (such as snow or rain). Please keep this in mind while using the palyground, since we cannot be held liable for any accidents or damages.

We cannot be held liable for the loss of or damage to any toys or valuables that are brought into the playground.

Visitors who cause damage to playground equipment, structures, or vegetation will be held liable financially.

  • Consumption of alcohol or other intoxicants is strictly prohibited!
  • Smoking is strictly prohibited!
  • Lighting a fire is strictly prohibited!
  • No piercing or cutting instruments are permitted at the playground!
  • Objects that could cause a fire or an accident, as well as any glassware, are prohibited!
  • Littering is strictly prohibited!
  • While playing, do not eat, drink, or chew gum!
  • Riding a bicycle or other vehicle, such as a scooter, as well as roller skating is prohibited at the playground!
  • Toys, outdoor furniture, and furnishings may not be moved from their original spot!
  •  Patients who have an infectious disease should avoid going to the playground!

Being present, visitors to the playground accept the rules of this policy.

Thank you for your kind cooperation.

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